Located in Sherwood Park, AB, Sherwood Park Toyota is a certified Toyota retailer committed to providing the highest level of customer satisfaction while offering the finest selection of new and used vehicles in the country.
Our Pledge to you:
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Comply with all applicable laws, rules and regulations, including those duly enacted by the various self-regulatory bodies that oversee the motor vehicle industry.
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Treat each customer with a high standard of honesty, fairness and courtesy.
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Treat each employee with a high standard of dignity and respect.
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Do not take advantage of anyone we do business with through manipulation, concealment, undue pressure, or any other unfair dealing practice.
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Stand by our products, services and warranties.
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Resolve customer concerns fairly and quickly.
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Be well-informed about the performance, pricing, features and quality of the products we sell.
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Not make statements that are deceptive or misleading, or fail to state material facts when interacting with customers.
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Document properly, represent accurately and disclose fully the consumer cost of our products and services.
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Perform high quality repair services to the best of our abilities at a fair and competitive price.
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Not make promises that we cannot keep.
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Obtain prior authorization for all work done and not recommend or perform unnecessary work.
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Furnish an itemized invoice for parts and services.
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Exercise reasonable care for the customer’s property while in the dealership’s possession.
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Advertise our products and services in an accurate, informative and non-deceptive way.
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Not misrepresent the truth when describing our products or comparing our products to those offered by our competition.
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Seek competitive advantage through superior performance, never through unethical or illegal business practices.
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Not portray a competitor in the public or to a customer in an inaccurate, misleading or unfair manner.
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Represent the dealership and the automobile industry in an professional manner.
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Uphold the integrity of the Toyota brand.
