Our Pledge to you:

• Comply with all applicable laws, rules and regulations, including those duly enacted by the various self-regulatory bodies that oversee the motor vehicle industry.
• Treat each customer with a high standard of honesty, fairness and courtesy.
• Treat each employee with a high standard of dignity and respect.
• Do not take advantage of anyone we do business with through manipulation, concealment, undue pressure, or any other unfair dealing practice.
• Stand by our products, services and warranties.
• Resolve customer concerns fairly and quickly.
• Be well-informed about the performance, pricing, features and quality of the products we sell.
• Not make statements that are deceptive or misleading, or fail to state material facts when interacting with customers.
• Document properly, represent accurately and disclose fully the consumer cost of our products and services.
• Perform high quality repair services to the best of our abilities at a fair and competitive price.
• Not make promises that we cannot keep.
• Obtain prior authorization for all work done and not recommend or perform unnecessary work.
• Furnish an itemized invoice for parts and services
• Exercise reasonable care for the customer’s property while in the dealership’s possession.
• Advertise our products and services in an accurate, informative and non-deceptive way.
• Not misrepresent the truth when describing our products or comparing our products to those offered by our competition.
• Seek competitive advantage through superior performance, never through unethical or illegal business practices.
• Not portray a competitor in the public or to a customer in an inaccurate, misleading or unfair manner.
• Represent the dealership and the automobile industry in an professional manner.
• Uphold the integrity of the Toyota brand.