Unfortunately, accidents do happen.

When they do, you and your family’s safety is the first priority and the second priority is to restore your vehicle to its pre-accident condition. If your vehicle can’t be driven, your first challenge is what to do with your vehicle. Fortunately, if your Toyota is within the 3 year 60,000 km basic vehicle warranty, or you have purchased ECP Roadside Assistance coverage, simply call 1-888-TOYOTA-8 (1-888-869-6828) for Toyota Roadside Assistance and an approved towing company will be dispatched free of charge. If you are not covered this, we understand your dilemma and as a courtesy to all Toyota owners, we invite you to call us at 1-888-419-8955 and an approved towing company can be arranged for you on a customer pay basis. Your insurance provider will reimburse the towing amount as part of your vehicle repair claim.

Next, contact your insurance company as soon as possible after the accident. Your insurance company may try to direct you to either drive or tow your vehicle to a particular body shop to obtain an estimate and / or perform the repair. Under no circumstances are you legally obligated to take your Toyota to any recommended shop. As the vehicle owner and payer of the insurance premium, it is your right to choose the collision repair facility that you would prefer to repair your Toyota to its pre-collision standard.

Make sure your insurance company knows that your expectations as a Toyota owner are that:

• Your vehicle be restored to its pre-accident condition using Genuine Toyota Collision Parts.
• The actual repairs be carried out by a Toyota Certified Collision Centre or a certified repair facility recommended by Sherwood Park Toyotathat adheres to the repair parameters set forth by Toyota Canada.

Remember:
IT IS YOUR RIGHT TO CHOOSE WHO REPAIRS YOUR VEHICLE
For additional information, you may consult the brochure entitled “Know your rights, Accidents”. This brochure is found in your glovebox compartment. If you do not have a copy in your vehicle, please contact Sherwood Park Toyota and we can order a copy for you.

We believe there’s a reason you chose to come to Sherwood Park Toyota to purchase your existing Toyota vehicle. Great customer service and dealing with a familiar face you know and trust. When accidents happen, come to Sherwood Park Toyota. The one’s who know exactly what you need most with prompt and thorough service for your Toyota vehicle.

With auto-body repair available come to Sherwood Park Toyota, where our outstanding service department will help get you back on the road in your Toyota vehicle as soon as possible.

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