Unfortunately, accidents do happen.
When they do, you and your family’s safety is the first priority and the second priority is to restore your vehicle to its pre-accident condition. If your vehicle can’t be driven, your first challenge is what to do with your vehicle.
According to the Edmonton Police Service website, below are key steps to follow when you get into a collision.
If you are the part of Toyota’s Extended Care plan, or if your vehicle is within the 3 Year 60,000 KM basic vehicle warranty. Simply call 1-888-TOYOTA-8 (1-888-869-6828) for roadside assistance. This plan will cover any towing needs and is a great way to make sure your Toyota is taken care of in the event of an accident.
Even without the Extended Care plan, Toyota is here to help. As a courtesy to all Toyota owners, Toyota is offering tows on a customer pay basis. Your insurance provider will reimburse the towing amount as part of your vehicle repair claim. Simply call 1-888-419-8955 to take advantage of this special offer.
Try to contact your insurance company as soon as possible after the accident. Your insurance company may try to direct you to either drive or tow your vehicle to a particular body shop to obtain an estimate and / or perform the repair. Under no circumstances are you legally obligated to take your Toyota to any recommended shop. As the vehicle owner and payer of the insurance premium, it is your right to choose the collision repair facility that you would prefer to repair your Toyota to its pre-collision standard.
Make sure your insurance company knows that your expectations as a Toyota owner are that:
It is your right to choose who repairs your vehicle
For additional information, you may consult the brochure entitled “Know your rights, Accidents”. This brochure is found in your glovebox compartment. If you do not have a copy in your vehicle, please contact Sherwood Park Toyota and we can order a copy for you.
At Sherwood Park Toyota we value our customers, and we understand that car accidents can cause huge inconveniences. Although we do not have our own body shop, we only recommend the following body shops as they adhere to the repair parameters set forth by Toyota Canada and use Genuine Toyota Collision Parts.
At Sherwood Park Toyota, we understand your dilemma when you get into a collision. That’s why we provide a variety of options for our customers. With the assurance of roadside assistance, a courtesy tow and recommended body shops we’re here to ensure you have peace of mind during any situation. If you have any questions, please contact us below.