What To Do When you get into a collision?

Unfortunately, accidents do happen.

When they do, you and your family’s safety is the first priority and the second priority is to restore your vehicle to its pre-accident condition. If your vehicle can’t be driven, your first challenge is what to do with your vehicle.

According to the Edmonton Police Service website, below are key steps to follow when you get into a collision.

  • Establish if anyone is hurt. If any of the following scenarios apply, call 9-1-1 immediately. Police will respond to these calls:
    • The collision involves a fatality
    • The collision involves a serious personal injury where a person is transported to a hospital
    • Criminal activity is involved in the collision (e.g., impaired driving, stolen vehicle, assault)
    • Collisions involves a person who is uninsured or is a suspended driver (keep in mind by not having an insurance card it does not necessarily mean the vehicle is not insured)
    • The collision involves damages to private, municipal or highway property
    • The collisions involve cyclists or pedestrians who have been injured and require transport to hospital
  • Record the names and contact information of all witnesses.
  • Exchange names, contact information and insurance details with the other driver(s) involved.
  • Record the names and contact information of all witnesses.
  • Record the time, location, weather and any other details that may be important.
  • Take photos of the collision scene and damage to your vehicle.
  • Notify your insurance company as soon as possible.
  • If the involved vehicles have $2,000 or more in combined damage, you must report the collision to a Collision Reporting Centre as soon as possible.
Two People Exchanging Information After a Auto Collision

Roadside Assistance for Extended Care Plan Owners or vehicles under warranty

If you are the part of Toyota’s Extended Care plan, or if your vehicle is within the 3 Year 60,000 KM basic vehicle warranty. Simply call 1-888-TOYOTA-8 (1-888-869-6828) for roadside assistance. This plan will cover any towing needs and is a great way to make sure your Toyota is taken care of in the event of an accident.

Even without the Extended Care plan, Toyota is here to help. As a courtesy to all Toyota owners, Toyota is offering tows on a customer pay basis. Your insurance provider will reimburse the towing amount as part of your vehicle repair claim. Simply call 1-888-419-8955 to take advantage of this special offer.

Toyota Extra Care Protection Logo

Contact Your Insurance company

Try to contact your insurance company as soon as possible after the accident. Your insurance company may try to direct you to either drive or tow your vehicle to a particular body shop to obtain an estimate and / or perform the repair. Under no circumstances are you legally obligated to take your Toyota to any recommended shop. As the vehicle owner and payer of the insurance premium, it is your right to choose the collision repair facility that you would prefer to repair your Toyota to its pre-collision standard.

Make sure your insurance company knows that your expectations as a Toyota owner are that:

  • Your vehicle be restored to its pre-accident condition using Genuine Toyota Collision Parts.
  • The actual repairs be carried out by a Toyota Certified Collision Centre or a certified repair facility recommended by Sherwood Park Toyota that adheres to the repair parameters set forth by Toyota Canada.


It is your right to choose who repairs your vehicle

For additional information, you may consult the brochure entitled “Know your rights, Accidents”. This brochure is found in your glovebox compartment. If you do not have a copy in your vehicle, please contact Sherwood Park Toyota and we can order a copy for you.

A person contacting their insurance company.

Recommended Body Shops

At Sherwood Park Toyota we value our customers, and we understand that car accidents can cause huge inconveniences. Although we do not have our own body shop, we only recommend the following body shops as they adhere to the repair parameters set forth by Toyota Canada and use Genuine Toyota Collision Parts.

Sherwood Park
Baseline Collision – 161 Seneca Rd.780-464-1656

Fix Auto Sherwood Park – 101 Kaska Rd.780-464-3664


Kingsway Collision – 11130 149 St. NW780-454-2341

Fort Saskatchewan

Fort Saskatchewan Auto Body – 11128 86 Ave.780-998-7464

A car hood being painted in a paint booth

We’re Here to Help You

At Sherwood Park Toyota, we understand your dilemma when you get into a collision. That’s why we provide a variety of options for our customers. With the assurance of roadside assistance, a courtesy tow and recommended body shops we’re here to ensure you have peace of mind during any situation. If you have any questions, please contact us below.


A service advisor with a customer discussing her appointment.

Sherwood Park Toyota 53.5461669, -113.330493.